Refund policy
Return & Refund Policy
NovaMart
At NovaMart, we are committed to providing quality products and excellent service. Please review our return and refund policy below.
1. Return Period
We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.
2. Eligibility for Returns
To be eligible for a return, your item must:
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Be unused and unworn
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Have original tags attached
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Be in its original packaging
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Include the receipt or proof of purchase
3. How to Start a Return
To initiate a return, please contact us at:
📧 successlineeduhub@gmail.com
If your return request is approved:
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We will provide return instructions
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Further details regarding the return process will be shared
Items sent back without first requesting a return will not be accepted.
Return Address:
[Insert your return address here]
4. Damages and Issues
Please inspect your order upon receipt.
Contact us immediately if:
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The item is defective
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The item is damaged
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You received the wrong product
We will evaluate the issue and make it right.
5. Non-Returnable Items
The following items cannot be returned:
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Perishable goods
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Custom or personalized products
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Personal care items
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Sale items
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Gift cards
If you have questions about a specific product, please contact us before purchasing.
6. Exchanges
The fastest way to receive a different item is to:
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Return the item you have
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Once the return is approved, place a new order
7. Refunds
Once we receive and inspect your return, we will notify you whether the refund is approved or rejected.
If approved:
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Refunds will be processed within 10 business days
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The amount will be credited to your original payment method
Please note that your bank or credit card company may take additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
📧 successlineeduhub@gmail.com